Virtual Leadership Modul 1

Basics of managing virtual team members remotely

Developing a shared understanding of a joint task is much harder for virtual colleagues than for team members who work together in person. Yet this shared understanding is tremendously important for virtual teams because their members are often significantly more heterogeneous. As well as working in different places, they typically come from different business units and de-partments, play different roles within the organisation and, crucially, work in different cultural settings. Unfortunately, leaders of virtual teams often fail to cope with these challenges to ef-fective communication.

Compact Training approx. 8 hours in total, 4 - 10 participants

Learning goals for participants:

  • To reflect on the different psychological effects of face-to-face (F2F) and virtual commu-nication and leadership.
  • To learn how to replace spontaneous encounters with your team members in the real world with a purposeful, well-structured online interaction.
  • To acquire methods and strategies for successful remote collaboration.
  • To develop virtual skills for successfully delegating tasks and goals and following them up in a way that is perceived as supportive and respectful by everyone involved.


  • F2F communication in person vs. communication via digital channels – logistical and psy-chological differences.
  • Successfully creating digital touchpoints – frequency, media, focus.
  • Communicating and agreeing on tasks and goals in a clear and motivating way.
  • Giving motivating feedback – offering recognition and constructive criticism through vir-tual channels.
  • Getting team members actively involved – offering remote encouragement for them to take the initiative and deliver feedback.
  • Staying on the ball – establishing trust and nurturing relationships in the virtual world.
  • Optional: Combining different virtual spaces in a way that is best suited to each situation (phone, email, Skype, virtual workspaces, etc.).

Training methods:

  • Presentation of brief theoretical overview and model to aid reflection
  • Examples of best practice in virtual communication
  • Working through typical use cases to illustrate key concepts
  • Examining how leaders and team members can shift their perspective
  • Drawing up checklists to avoid typical pitfalls

This training concept is just one example of what we offer. We will be happy to tailor it to your individual needs.