Communication skills

It’s the message that matters

Communication is the ability to convey information to others and understand information conveyed by others to you. It is a means of exchanging messages, expectations, desires and emotions. And yet all of us are familiar with the experience of trying to say something important and realising that what we are saying is simply not getting across to the person we are talking to – or is being understood in a completely different way to what we intended. Why do we often fail to have fruitful, constructive dialogues? To communicate successfully, we need to understand the different facets and functions of the communication process.

Communication at work

There is a clear correlation between communication and social interaction because communication both establishes and changes relationships. In a corporate setting, communication skills play a key role on three different levels:

  • productive collaboration with colleagues
  • interaction across hierarchical levels
  • contact with customers and external partners

Many employees have more than one role within their organisation. For each of these roles, they take responsibility for their decisions and actions. Professional communication means speaking and acting in a credible and convincing manner in each different role. That makes communication one of the core skills of leadership and organisational development.

Communication channels

Communication within an organisation takes place in a wide range of settings:

  • small talk
  • feedback and feedforward
  • annual performance appraisals
  • discussions involving criticism or conflict
  • presentations and speeches

Equally broad is the range of channels through which communication can take place:

  • oral or written
  • in person or virtual
  • verbal or non-verbal

We would appreciate the opportunity to help you give your words the desired effect! Please click on the “Projects“ tab to see some examples of our previous work in this area.